Privacy Policy

Effective Date: September 1, 2026
Baller’s Rec Room (“Baller’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, https://ballersrecroom.com/, contact us, make a reservation, register for an event or activity, or visit our facility.
Baller’s Rec Room is an entertainment venue in Regina’s Warehouse District offering arcade games, batting cages, pool, shuffleboard, food and beverages, indoor slo-pitch, private events, fundraisers, and group activities.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

    Submit a contact or inquiry form

    Request a reservation

    Inquire about a private event or group booking

    Register for indoor slo-pitch or other activities

    Purchase a gift card or merchandise

    Sign up for our newsletter

    Submit feedback

    Contact us by phone, email, or through our website

    Participate in a fundraiser, event, or promotion

    Communicate with us regarding an existing or upcoming booking

Depending on your interaction with us, the information we collect may include:

    Name

    Email address

    Phone number

    Mailing address, where required

    Reservation or event details

    Group or team information

    Payment or transaction information

    Feedback, comments, or other information you voluntarily provide

    Any other information you choose to provide

Our website provides forms for contacting Baller’s, submitting feedback, and signing up for email communications.
We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device type, pages visited, referring website, and general website usage information.

2. How We Use Your Information

Baller’s may use personal information to:

    Respond to inquiries and requests

    Process reservations and bookings

    Organize private events and group functions

    Register participants for activities and leagues

    Communicate with customers regarding reservations, events, and activities

    Process purchases and payments

    Provide gift cards, merchandise, food, beverages, and entertainment services

    Respond to customer feedback

    Send newsletters and promotional communications where permitted

    Provide information about upcoming events, promotions, and activities

    Improve our website, services, and customer experience

    Maintain business and transaction records

    Prevent fraud, misuse, or unauthorized activity

    Meet applicable legal, regulatory, accounting, and administrative requirements

We will only use personal information for purposes that are reasonable and appropriate in the circumstances.

3. Reservations, Events and Group Bookings

If you make a reservation or inquire about a private event, fundraiser, team function, corporate gathering, birthday, or other group activity, we may collect information necessary to organize and manage the booking.
This may include your name, contact information, event date, group size, requested services, food or beverage requirements, and other details necessary to fulfill your request.
Baller’s may share relevant information with employees, contractors, suppliers, or service providers when reasonably necessary to organize and provide the requested event or service.

4. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, and analyze website traffic.
These technologies may collect information such as:

    Pages visited

    Time spent on the website

    Browser and device information

    General geographic information

    How visitors arrived at the website

    Website interactions and usage patterns

Our website may use third-party analytics and technology services to support website functionality and understand website traffic.
You can adjust your browser settings to refuse or delete cookies. Disabling cookies may affect certain website features.

5. Newsletter and Marketing Communications

If you choose to subscribe to Baller’s newsletter or promotional communications, we may use your name and email address to send information about:

    Events

    Promotions

    Activities and leagues

    Entertainment offerings

    Fundraisers

    Gift cards and merchandise

    Other news from Baller’s Rec Room

You may unsubscribe from marketing communications at any time by using the unsubscribe instructions included in the communication or by contacting us directly.

6. How We Share Personal Information

Baller’s does not sell or rent your personal information.
We may disclose personal information when reasonably necessary to operate our business or provide services to you. This may include sharing information with:

    Website hosting and technology providers

    Email and communications providers

    Payment processors and financial institutions

    Accounting and bookkeeping service providers

    Event, league, or activity service providers

    Food, beverage, entertainment, or merchandise suppliers

    Professional advisors

    Contractors or other service providers

    Government agencies, regulators, or law enforcement where required or permitted by law

We make reasonable efforts to limit disclosures to information that is necessary for the applicable purpose.

7. Photos, Videos and Events

Baller’s Rec Room may occasionally photograph or record events, activities, or the general atmosphere at the facility for promotional, marketing, website, or social media purposes.
Where appropriate, we will make reasonable efforts to obtain consent when an individual is specifically identified or featured in promotional material.
If you have a concern about a photograph or video in which you appear, please contact us and we will consider your request in accordance with applicable law and our policies.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, registration systems, payment services, or other external websites.
Baller’s is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party service before providing personal information.

9. Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

    Provide our services

    Complete transactions

    Manage reservations and events

    Maintain business and financial records

    Resolve disputes

    Meet legal, regulatory, and accounting requirements

When personal information is no longer required, it may be securely deleted, destroyed, or anonymized where appropriate.

11. Accessing and Correcting Your Information

You may request access to personal information that Baller’s holds about you and request corrections where information is inaccurate or incomplete, subject to applicable legal requirements.
We may need to verify your identity before responding to certain requests.
To make a privacy-related request, please contact us using the information provided below.

12. Privacy in Saskatchewan

Baller’s Rec Room is committed to handling personal information in accordance with applicable Canadian and Saskatchewan privacy legislation.
Depending on the circumstances, applicable privacy requirements may include Saskatchewan privacy legislation and/or the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
The legislation that applies to a particular situation may depend on the nature of the information collected, how it is used, the parties involved, and the circumstances of the activity or transaction.

13. Children's Privacy

Baller’s Rec Room welcomes families and minors during permitted hours. However, our website is not specifically directed toward children.
We do not knowingly collect personal information from children except where reasonably necessary to provide a requested service or activity and where permitted by applicable law.
Where information about a minor is provided by a parent, guardian, team organizer, or other authorized individual, we will use that information only for the purposes for which it was provided.

14. Changes to This Privacy Policy

Baller’s Rec Room may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, or applicable privacy legislation.
When changes are made, the updated policy will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us:
Baller’s Rec Room2044 Dewdney AvenueRegina, SK S4R 1H1Canada
Phone: 306-779-2255Email: moc.moorcersrellab%40ofniWebsite: https://ballersrecroom.com/
We will make reasonable efforts to respond to privacy inquiries in a timely manner. The address and phone number above are listed on Baller’s Rec Room’s contact page.